New Client Appointment Request

Return policy:
Over-the-counter, unopened, non-perishable merchandise may be returned within 14 calendar days with an original receipt. Prescription medication is legally prohibited from being resold in the state of Florida.
Therefore, all prescription medication is non-refundable.

Financial Policy:
Payment is due at the Ame services are rendered. An estimate (verbal or written) will be provided prior to service. The bill may be more or less than estimated due to unforeseen factors or changes in the patient’s condition. I agree to pay the final bill, in full, at the Ame services are rendered. West Villages Animal Clinic does not accept checks. We do accept Cash, Visa, Mastercard, Discover, American Express, and Care Credit.

I certify that I am the owner and/or agent of the above animal and have the authorization to consent to treatment if and when it is needed.

Your pet’s dietary and nutritional information is a vital part of their medical history. An accurate and thorough dietary history is needed for our medical staff to provide recommendations during times of healthy maintenance and is essential for accurately diagnosing and treating your pet in times of illness. For any diet, food or treat that has been started recently (within the last 30 days), please indicate with an “ * ” symbol.

Food Information
Please list all food and treats you feed to your pet on a regular basis. For dry food, a “cup” refers to a standard 8 ounce cup. Please specify if a larger cup is used and provide the estimated volume.

Medication Information
A detailed record of your pet’s prescribed and over-the-counter medications is essential for our medical staff. Our staff will use this information to help guide any needed medical therapies to ensure that no drug interactions exist between medications that your pet may already be taking and medications that your pet may need to receive in the future.

Please list all medications (prescribed by us or any veterinarian) and dietary supplements (ie.: glucosamine/chondroitin, Omega 3 or fish oils, vitamins, etc.)

West Villages Animal Clinic has a fully stocked pharmacy, plus several online trusted pharmacies. Our online pharmacies include Pro Plan Vet Direct, Hills to Home, VRS Health, and VetSource. The links to these pharmacy options can be found in the upper left corner of our website homepage. All prescriptions purchased from our pharmacies are FULLY manufacturer-warranted and guaranteed. We make every effort to price our prescription products competitively, and often for less after rebates and specials than many online pharmacies.

We are aware of the many options available for pet prescriptions. In the event you wish to purchase from a third-party pharmacy, we ask that you read our pharmacy policy. We will provide a written prescription upon request, provided that we have recently examined your pet, that its required tests are current, and that the particular medication or product requested is appropriate based on the weight and health of the animal. The timeframe of "recent examination" and "current" test is at the doctor's discretion but will never exceed more than one year from your pet's last annual examination and last negative/normal test.

The written prescription will be provided directly to you within 1-2 business days of your request. You may request to pick it up directly from the clinic or ask to have it mailed to your home address. We do not charge a fee for writing prescriptions for our patients. If you would like the written prescription mailed to your home address, there is a $5 shipping & handling fee. Prescriptions will be available for pick-up at our office during regular business hours, within two business days of your request.

If you choose to use the internet or outside pharmacy to obtain your pet's medications, you should mail the original written prescription to the pharmacy. We do not respond to fax, email or telephone calls requesting prescription authorizations from any online or outside pharmacies. Special security features of our written prescriptions prevent any attempt to fax, copy or scan them by causing "VOID" to appear across the copied prescription, thus invalidating it. Carefully select your outside pharmacy. Unfortunately, due to unethical practices and consistent medication errors made at several online/outside pharmacies, West Villages Animal Clinic has created this policy. The purpose of this policy is to ensure the health and safety of your pet and thus will not be deviated away from under any circumstances.