Why Choose Us?
Our mission is to provide your pet with a calming environment where highest quality medical care and customer service is provided by a compassionate and knowledgeable staff. The doctors and staff at West Villages Animal Clinic aim to exceed your expectations and will treat every pet like one of our own. We understand the special bond you have with your pet is unlike any other. We are here to help you fully understand your pet’s healthcare needs so your pet can live their best life. Our practice philosophy is that an ounce of prevention is worth a pound of cure. State of the art medical care will be provided following evidence-based medicine and research, with the most up to date equipment available. We wish to be in a mutually exclusive partnership with you, in order to provide a lifelong relationship with your pet. This relationship must be built on open communication, mutual respect, honesty and trust from both parties in following medical recommendations.
During your visits, expect to be greeted by a courteous receptionist, clean exam rooms, friendly veterinarians, and caring technicians/assistants. Our team members all have extensive veterinary experience (on average, over 14 years each) and all attend frequent continuing education with the common goal to follow the most recent medical guidelines.
Appointments are not rushed, and ample time is spent getting to know you and your pet(s). Our focus is to provide preventative care, advanced care for illness, chronic disease management, dentistry, and soft tissue surgeries. While we do provide vaccinations for our patients, we are NOT a vaccination clinic. Preventative care is defined as a thorough annual wellness examination and consultation, annual comprehensive lab work (CBC, chemistry, urinalysis, heartworm, tick screening), monthly parasitic presentation, frequent dental prophylactic care, referrals to veterinary specialists when indicated, and a customized vaccination plan based on lifestyle.
If this sounds like a good fit for your family, please answer the questions below for our review. Upon review, if it seems like our goals are similar to your expectations, we will reach out to schedule an appointment. Please provide as much detail as possible for the following questions:
Return policy:
Over the counter, unopened, non-perishable merchandise may be returned within 14 calendar days with an original receipt. Prescription medication is legally prohibited from being resold in the state of Florida. Therefore, all prescription medication is non-refundable.
Prescription Policy
West Villages Animal Clinic has a fully stocked pharmacy, plus several online trusted pharmacies. Our online pharmacies include Pro Plan Vet Direct, Hills to Home, VRS Health, and VetSource. The links to these pharmacy options can be found on the upper left corner of our website homepage. All prescriptions purchased from our pharmacies are FULLY manufacturer- warranted and guaranteed. We make every effort to price our prescription products competitively, and often for less after rebates and specials, than many online pharmacies.
We are aware of the many options available for pet prescriptions. In the event you wish to purchase from a third-party pharmacy, we ask that you read our pharmacy policy. We will provide a written prescription upon request, provided that we have recently examined your pet, that its required tests are current, and that the particular medication or product requested is appropriate based on the weight and health of the animal. The timeframe of "recent examination" and "current" test is at the doctor's discretion but will never exceed more than one year from your pet's last annual examination and last negative/normal test.
The written prescription will be provided directly to you within 1-2 business days of your request. You may request to pick it up directly from the clinic or ask to have it mailed to your home address. We do not charge a fee for writing prescriptions for our patients. If you would like the written prescription mailed to your home address, there is a $5 shipping & handling fee. Prescriptions will be available for pick-up at our office during regular business hours, within two business days of your request.
If you choose to use an internet or outside pharmacy to obtain your pet's medications, you should mail the original written prescription to the pharmacy. We do not respond to fax, email or telephone calls requesting prescription authorizations from any online or outside pharmacies. Special security features of our written prescriptions prevent any attempt to fax, copy or scan them by causing "VOID" to appear across the copied prescription, thus invalidating it. Carefully select your outside pharmacy. Unfortunately, due to unethical practices and consistent medication errors made at several online/outside pharmacies, West Villages Animal Clinic has created this policy. This purpose of this policy is to ensure the health and safety of your pet and thus will not be deviated away from under any circumstances
Rabies Policy
To maintain a safe, comfortable environment, we require all cat and dog (4 months of age or older) patients to be current on their rabies vaccination. Proof of rabies vaccination in the form of paperwork by a licensed veterinarian with a vaccine that is licensed by the United States must be submitted to info@westvillagesvet.com prior to appointment. If appropriate proof of rabies vaccination does not exist prior to the appointment, rabies vaccination will be performed at the time of the appointment. Rabies titers are not an acceptable alternative to rabies vaccination. If applicable, rabies exception certificates must be provided by a licensed veterinarian and dated within the last year. It remains the veterinarian’s discretion to certify that vaccination would endanger the animal’s health because of its age, infirmity, disability, illness, or other medical considerations. An exempt animal will be vaccinated against rabies as soon as its health permits.
Financial Policy:
Payment is due at the time services are rendered. An estimate (verbal or written) will be provided prior to service. The bill may be more or less than estimated due to unforeseen factors or changes in the patient’s condition. I agree to pay the final bill, in full, at the time services are rendered. West Villages Animal Clinic does not accept checks. We do accept Cash, Visa, Mastercard, Discover, American Express and Care Credit.
I certify that I am the owner and/or agent of the above animal and have the authorization to consent to treatment if and when it is needed.